8131 Alpine Ave, Suite B, Sacramento, 95826

Mon – Sat 8AM to 6PM PST

Phone: 916-730-5718

Frequently Asked Questions

Please read our FAQ.

Do you guys allow local pick up?

Yes we do. Please contact us via form to the right or through social media to confirm.

Do you only work on Japanese Classic Cars?

While we do specialize in Japanese Classic Cars, we also work on other classics and models of cars.

How do I get started to find some rare parts?

The best way for us to help is to use the contact form to the right. Make sure to include links or additional info like your car/make/model/year.

Can I come by the shop?

Sure! Our address and business hours have been listed in our footer of the site.

What is the turn around time for work done?

This all depends on how much extensive work needs to be done, budget and some consultation. Just shoot us over a message with the contact form on the right and we will get back to you.

How long will it take to get my wheels?

Wheels in stock will generally take 1 to 2 weeks. Wheels not in stock and custom ordered from Watanabe can take 3-5 months depending on your order/customization and their current production schedule. They are all hand made by order in Japan. Please be sure of what you want, Wheel orders are not refundable. If you need assistance in fitment info, options, please contact us.

Shipping
We ship using USPS and UPS; and Fedex depending on the item and what is cost/time effective. Small items are usually shipped through USPS and larger items through ups. Extra large items may be sent through a freight carrier. Items are shipped once verification of payment is complete and order is processed. Expedited shipping is available at an additional cost upon request. It is customers responsibility to receive packages at the address given. Secret Factory is not responsible for packages once in transit. Please check all packages before accepting delivery. If package appears damaged when you receive it, please indicate the condition of the package upon your receipt of goods from carrier along with validation. If damage is discovered upon opening the package, notify the carrier immediately. Claims for damage must be handled through the shipping courier, but we will do our best to facilitate.
Returns

We do not accept unauthorized returns. If there is an issue, please contact us first. All returns must be returned in like new condition and original packaging within 5 days of delivery and may be subject to a restocking fee.

Returns are not accepted for used or custom order items.

Warranty/Product use

Buyer assumes all liability and risk associated with the use of all products/modifications and understands they are for off-road use only. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Any goods or service provided to you by Secret Factory other than as expressly provided in a written agreement between you and Secret Factory are provided “as is” without warranty of any kind, either express or implied.

Questions? Comments?